Privacy policy

Last updated: February 19, 2026

Silk Bonnet World Australia (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or make a purchase.

1. What Information We Collect

We may collect personal information including:

  • Your full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party providers)

  • Order history

  • IP address

  • Device and browser information

  • Website usage data

We collect this information when you:

  • Place an order

  • Create an account

  • Subscribe to our emails

  • Contact our support team

  • Browse our website

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Send promotional emails (if you opt in)

  • Prevent fraud and ensure security

We only collect information that is reasonably necessary for our business operations.

3. Payment Information

We do not store your full payment details.

All payment transactions are processed securely through trusted third-party payment providers. Your payment information is encrypted and handled in accordance with industry security standards.

4. Marketing Communications

If you subscribe to our email list, we may send you promotional offers and updates.

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails.

We will not send marketing emails without your consent.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and performance

  • Enhance your browsing experience

You can adjust your browser settings to refuse cookies; however, some website features may not function properly.

6. Sharing of Personal Information

We may share your personal information with trusted third parties, including:

  • Shipping carriers

  • Payment processors

  • Website hosting providers

  • Marketing and analytics providers

These service providers only receive the information necessary to perform their services and are required to protect your information.

We do not sell or rent your personal information to third parties.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Access & Correction

You have the right to request access to the personal information we hold about you.

If your information is inaccurate or outdated, you may request correction by contacting us.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil orders

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it is securely deleted or de-identified.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our website contact form or customer support email.