Shipping policy

At Silk Bonnet World Australia, we aim to deliver your order quickly and reliably across Australia.

Please review the details below for information about processing times, delivery estimates and shipping fees.

1. Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Timeframes

For most metropolitan areas across Australia, delivery typically takes:

3–7 business days after dispatch.

Delivery times may vary depending on:

  • Your location

  • Courier delays

  • Peak shopping periods

  • Public holidays

For regional and remote rural areas, delivery may take longer than the estimated timeframe.

While we aim to meet the estimated delivery window, these timeframes are not guaranteed.

3. Shipping Rates

We offer:

Free standard shipping on orders over $100 AUD

For orders under $100 AUD, a standard shipping fee will apply at checkout.

Shipping costs are calculated automatically during checkout based on your delivery address.

4. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear after receiving your dispatch confirmation.

5. Delivery Delays

While we strive to deliver within the stated timeframes, delays may occasionally occur due to:

  • Courier network congestion

  • Severe weather conditions

  • Remote delivery locations

  • Peak seasonal demand

We are not responsible for courier-related delays once the parcel has been dispatched.

6. Incorrect Address

Please ensure your shipping address is correct at checkout.

If an incorrect address is provided:

  • We are not responsible for lost or delayed parcels

  • Additional re-delivery fees may apply

If you notice an address error, please contact us immediately before dispatch.

7. Lost or Damaged Parcels

If your parcel arrives damaged or appears lost:

  • Contact us within 48 hours of delivery (or expected delivery date)

  • Provide your order number and any relevant photos if applicable

We will assist in liaising with the courier to resolve the issue.

8. International Shipping

Currently, we primarily ship within Australia.

If international shipping becomes available, details will be listed at checkout.

9. Questions?

If you have any questions about shipping, delivery timeframes or tracking, please contact our customer support team with your order number.

We are here to help.