Terms of service

Welcome to Silk Bonnet World Australia (“we”, “our”, “us”). By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website.

1. General Conditions

By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service, including any additional policies referenced herein.

We reserve the right to update, change or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.

If you do not agree to these Terms, you must not use our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order.

3. Products & Descriptions

We strive to ensure all product descriptions, images and information are accurate. However:

  • Colours may vary slightly due to screen display differences.

  • Product descriptions are for general informational purposes.

  • We reserve the right to correct errors, inaccuracies or omissions at any time.

All products are subject to availability.

We reserve the right to discontinue any product at any time without notice.

4. Pricing & Payment

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to modify prices at any time without prior notice.

Payment must be made at checkout via approved payment methods. Orders will not be processed until payment is successfully received.

We are not responsible for additional bank or transaction fees charged by your payment provider.

5. Order Acceptance & Cancellation

After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Cancel orders suspected of fraud or unauthorised activity

If your order is cancelled after payment, a full refund will be issued.

6. Shipping & Delivery

Shipping timeframes are estimates only and are not guaranteed.

We are not responsible for:

  • Courier delays

  • Lost parcels due to incorrect addresses

  • Delays caused by external circumstances (e.g., weather, peak periods)

Risk of loss passes to you once the order is delivered to the shipping carrier.

Please refer to our Shipping Policy for full details.

7. Returns & Refunds

Returns are subject to our Return & Refund Policy.

Key conditions include:

  • Returns must be requested within 7 days of delivery.

  • Items must be unused and in original condition.

  • Customers are responsible for return shipping costs.

  • A $10 restocking fee applies to approved returns.

Refunds will be processed after inspection of returned items.

This policy does not limit your rights under Australian Consumer Law.

8. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

If a product is faulty, not as described, or fails to meet consumer guarantees, you may be entitled to a repair, replacement or refund as required by law.

9. Intellectual Property

All content on this website, including:

  • Text

  • Images

  • Logos

  • Graphics

  • Design

  • Product descriptions

is the property of Silk Bonnet World Australia and is protected by intellectual property laws.

You may not reproduce, distribute or exploit any content without written permission.

10. Prohibited Uses

You agree not to:

  • Use our website for unlawful purposes

  • Attempt to gain unauthorised access to systems

  • Transmit viruses or malicious code

  • Engage in fraudulent or misleading conduct

We reserve the right to terminate access for violations of these Terms.

11. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any indirect, incidental, special or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product in question.

12. Indemnification

You agree to indemnify and hold harmless Silk Bonnet World Australia from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

13. Third-Party Services

Our website may include links to third-party services. We are not responsible for the content, policies or practices of third-party websites.

14. Governing Law

These Terms of Service are governed by the laws of Australia.

Any disputes arising from these Terms shall be subject to the jurisdiction of Australian courts.

15. Contact Information

If you have any questions about these Terms of Service, please contact us via our website contact form or customer support email.